Shipping & delivery

Last updated: 22 June 2026

We ship worldwide from the United Kingdom. All prices and shipping charges are shown in US Dollars (USD), and the full total — including shipping — is shown before you pay.

Processing time

Orders are dispatched within 1–2 business days of payment. You'll receive tracking by email once your order ships.

Delivery estimates & cost

• United Kingdom: 2–5 business days.
• United States & Europe: 7–14 business days.
• Rest of world: 10–21 business days.

A flat tracked-shipping rate is calculated and shown at checkout. Shipping is free on orders over US$60.00. Delivery estimates are not guaranteed and can be affected by customs or carrier delays.

Customs, duties & taxes

International orders may be subject to import duties or taxes set by the destination country. These are the customer's responsibility and are not included in the price or shipping charge.

Lost or delayed parcels

If your tracking hasn't updated or your parcel hasn't arrived within the estimated window, email support@imph.shopand we'll help track it down.

Contact

I M PLUMBING & HEATING LIMITED · support@imph.shop · +44 7717 911585 (Mon–Fri, 9am–5pm GMT).